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Triumph Launches 24/7 Customer Support


Rider Magazine Staff
November 11, 2013
Filed under Latest News

Triumph has launched the industry’s first 24/7 customer support initiative.

Triumph’s new customer support covers the U.S. and Canada and provides tech support, motorcycle advice and can facilitate roadside assistance. The service will operate 365 days a year, including all holidays, and can be reached at (888) 284-6288 or via a Live Chat button on

“Like us, Triumph owners are passionate about the brand and the motorcycle lifestyle,” said Greg Heichelbech, CEO of Triumph North America. “Our dealers and Triumph owners think about motorcycles when they’re awake and dream about them when they’re asleep. We want to be there to support them at any time, even when they can’t sleep because they have a burning question.”

Heichelbech noted that Triumph wants to lead the industry in customer support and better serve its rapidly growing customer base in the U.S. and Canada.

Triumph’s previous customer support hours were 8:30 a.m. to 8 p.m. Monday through Friday and 10 a.m. to 6 p.m. Saturday (EST)

A video introducing Triumph’s 24/7 Customer Support can be viewed here:

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2 Responses to “Triumph Launches 24/7 Customer Support”

  1. Hem on February 27th, 2014 7:07 pm

    I asked them how to take off bar end mirrors on my ’13 Thruxton – took off the retaining bolt but mirrors will not come off. They told me to take it to my nearest stockist – what a load of codswallop!


  2. Ron Jenkins on August 28th, 2015 9:38 pm

    Hi: Got a problem… I took off the air box on my 2006 scrambler and now she will not rev, just peters out. It idles ok, just won’t rev. Does it need the air box to run past an idle? It ran just fine before class I started messing with it. I have been working on cars and engines for 40 years, but this bike has me feeling like an idiot, and probably rightly so. Aloha, Ron in Kona, Hawaii


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